Posts

Showing posts from February, 2022

Geek Squad

I am borrowing my daughter's Chromebook for my work in Africa for the next several months. She bought it just a little more than three months ago. It was functioning fine... and then it wasn't. I woke up after charging it overnight to find that it would not power on. Last night (Saturday), I took it to Best Buy from whom she purchased it as well as purchasing a 3-year warranty. After I explained what happened to it to the clerk at the Geek Squad, and showed him the receipt, he declared, "No problem. We will send it out for repair at no charge." "Can I get it back within two weeks, though? I am leaving for three months' work in Africa on February 19, and I need it by then." "We cannot expedite shipping." "You can't? Or you won't? See, I think you can expedite shipping, and you should in this instance, because we bought an apparently defective computer and a warranty, and we deserve for you to make this happen." "I can'